Shipping and Returns

COVID19 - DELIVERY DELAYS 

Our couriers are currently experiencing delivery delays at the moment, due to limited flights, social distancing requirements and increased online shopping and subsequent parcel volumes.
We appreciate your patience during this time ensure that we are packing orders as fast as we can in order to do all possible to minimise delays.

We have been kept well informed by our delivery companies of their procedures for handling deliveries during the current COVID-19 health pandemic. They are adhering to all government requirements to ensure the health and safety of their workers and customers.  Many are now using contactless receipt of parcel procedures, or leaving parcels if the home is unattended in order to reduce person to person contact.

If leaving your parcel is absolutely NOT an option, then please make a note of this in the comments box prior to checking out. We thank you for your understanding during these unprecedented times.

 

AUSTRALIAN SHIPPING

School Years Photo Frames offer a flat rate of $12 for shipping within Australia. Your School Years Photo Frames will be shipped with either Australia Post or Fastway Couriers depending on the delivery postcode. 

Flat rate shipping is available to personal shoppers only. Large orders are accepted at our discretion, we reserve the right to decline orders deemed excessive and above the flat rate shipping limit.

ADELAIDE PICK UP - We are pleased to offer FREE pick up from our warehouse located in St Agnes, Adelaide.  Pick up's are available on weekday mornings only (10.00 am - 12.00 noon) and are only available by appointment.  Please enter the discount code PICKUP prior to check out, to deduct the shipping fee,  and we will contact you when your order is ready to make an appointment for collection.

 

INTERNATIONAL SHIPPING

Available on request. Please contact us for an international shipping quote.

 

SHIPPING TIMES, INSTRUCTIONS & INFORMATION

We endeavour to dispatch orders within 2-4 business days of orders being received. Once your order has been dispatched we will send you a shipping confirmation email with your tracking number, so you can follow the journey of your frames.

Please note that Quad, Triple and some 5x7" Gallery  School Years Frames are made to order and take approximately 2 weeks to be ready to send to you.

The delivery time is between 4-10 business days from dispatch,  depending on the delivery address. We pride ourselves on processing your order as quickly as possible!

To guarantee delivery we recommend that you have your parcel sent to your work or office, or somewhere where there will be a person available to receive the delivery. If you are happy to have your parcel left at your address, please state “Authority to Leave” in the comments box upon check out, along with any detailed instructions as to where to leave. 

Should the parcel be unable to be delivered, a card will be left explaining that you will need to collect from your closest Post Office, or to ring the courier to arrange a re-delivery.

Please note that by giving us permission to use Authority to Leave (ATL) with your order, all insurance cover for the loss of goods will no longer apply. Neither School Years Photo Frames nor the shipping company (ie Australia Post, Fastway or other couriers) will be liable for any damages or loss of goods after your order is delivered when ATL is applied.

 

EXCHANGE / REFUNDS

In the rare case that you receive a damaged or incorrect product then please contact us and we will arrange a replacement at no additional cost to you.

If your frames are the wrong size or un-suitable, you may return the frames to us (at your own expense) and exchange for an alternative. Due to the fragile nature of our products, we recommend that you package the frames to the same high standard in which you received them, with all original boxes and packaging. Should the frames arrive to us damaged, no exchange or refund will be available.